Privacy Policy

1. Scope

This policy applies to events.toscanagrill.ca and communications that begin through this website. Toscana’s main website and third-party services may have their own privacy practices.

2. Information we may collect

When online event enquiries are activated, we may collect information you choose to provide, such as:

• your name, company or organization, email address and phone number;
• your preferred event date, location, approximate headcount and working budget;
• event notes, including timing, room setup or dietary requirements; and
• your contact-consent choice.

Our hosting provider may also process basic technical information needed to deliver and secure the website, such as IP address, browser type, device information, requested pages, and date and time of access.

The event inquiry form transmits the details you submit to Toscana's customer relationship management system so the event team can respond and manage the inquiry.

3. How we use information

When enquiry functionality is activated, Toscana may use submitted information to:

• respond to your event enquiry;
• recommend a location, room, menu or service format;
• prepare and follow up on event options;
• maintain appropriate business and service records;
• protect the website and prevent misuse; and
• meet legal or regulatory requirements.

We do not sell personal information. Contact information submitted for an event enquiry will not be used for unrelated promotional messages unless you provide separate consent.

4. Service providers and disclosure

We may use service providers for website hosting, communications, customer relationship management, security, and other operational support. They may process information only as needed to provide services to Toscana and must handle it appropriately.

We may also disclose information when required by law, to protect rights or safety, or as part of a business reorganization where appropriate safeguards apply.

5. Cookies and analytics

This website uses the Meta Pixel to measure page visits and understand whether advertising leads people to Toscana's event website. The Pixel may provide Meta with technical and usage information such as your browser or device information, page URL, referring page, IP address, and Meta cookie or click identifiers. Toscana does not send the details you enter in the event inquiry form to the browser Pixel.

This website also uses Microsoft Clarity to understand website interactions through tools such as heatmaps, scroll measurements, and session recordings. Clarity may process technical and usage information such as clicks, scrolling, browser and device information, page URL, referring page, IP address, and online identifiers.

Form controls and confirmation content are masked in the page code so the details entered in an event inquiry are not intended to appear in Clarity recordings. Microsoft may process information in Canada, the United States, or other countries under its own privacy terms. Learn more in the Microsoft Privacy Statement.

You can restrict advertising tracking through your browser settings, browser extensions, or Meta account privacy controls. Our hosting provider may also process essential server logs needed to operate, secure, and diagnose the website.

Meta may process information in Canada, the United States, or other countries under its own privacy terms. Learn more in Meta's Privacy Policy.

6. Retention and security

When enquiry collection is activated, Toscana will retain personal information only as long as reasonably needed for the purposes described in this policy, for legitimate business records, or as required by law. We use reasonable administrative, technical, and physical safeguards, but no online system can be guaranteed completely secure.

7. Your choices

You may ask to access or correct personal information held by Toscana, withdraw consent to future contact, or ask a privacy question. Some information may need to be retained where permitted or required by law.

8. Third-party links

This website links to services such as Google Maps and Toscana’s main website. Those services control their own privacy practices. Review their policies before providing information directly to them.

9. Policy updates

We may update this policy when the event-enquiry service, technology, or legal requirements change. The effective date above identifies the current version.